Introduction
At Luca Viewfinder, we aim to deliver your photography equipment safely and on time. This Shipping Policy explains how we process, handle, and deliver orders.
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Timeframes
- Standard delivery usually takes 3–7 business days depending on your location.
- Remote or rural areas may require an additional 2–3 business days.
- Delivery times are estimates and may be affected by logistics delays, weather, or public holidays.
3. Shipping Charges
- Standard shipping charges will be displayed at checkout before you confirm your order.
- Promotional offers may include free shipping on selected products or order values.
4. Cash on Delivery (COD)
- Since we operate exclusively on Cash on Delivery (COD), payment must be made in full at the time of delivery.
- Failure to make payment may result in cancellation of the order and refusal of delivery.
5. Shipping Coverage
- Some areas may not be serviceable by our delivery partners. Customers in such locations will be informed during order confirmation.
6. Tracking Your Order
- Once shipped, you will receive a tracking number via email or SMS.
- Customers can track their orders directly through our delivery partner’s website or by contacting our support team.
7. Delayed or Failed Deliveries
- While we strive to deliver on time, delays may occur due to unforeseen circumstances.
- If your order is delayed beyond 10 business days, please contact us for assistance.
- If a delivery attempt fails due to an incorrect address or unavailability, our team will contact you to reschedule.
8. Contact Us
For any questions regarding shipping or delivery, please reach out to us at:
📧 [email protected]