Introduction

At Luca Viewfinder, we want our customers to be fully satisfied with their purchase. If you are not completely happy with your order, our Return & Refund Policy outlines the process and conditions for returning items.

1. Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.
  • To qualify for a return, the item must be:
    • Unused and in the same condition that you received it.
    • In its original packaging with all tags, manuals, and accessories included.
  • Products showing signs of misuse, physical damage, or tampering are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to customer mishandling.
  • Items without original packaging.
  • Discounted or clearance sale products (unless defective).

3. Damaged or Defective Items

  • If your product arrives damaged or defective, you must notify us within 3 days of delivery.
  • We may request photos or videos of the defective item to process your claim.
  • Once approved, you may choose between a replacement or a refund.

4. Refund Process

  • Refunds are issued only after the returned item has been received and inspected by our team.
  • Approved refunds will be processed within 7–10 business days.
  • Since we operate on Cash on Delivery (COD), refunds will be issued

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
  • We recommend using a trackable shipping service for returns.

6. Exchanges

  • If you would like to exchange a product, the same 7-day return window applies.
  • Exchanges are subject to product availability.

7. Contact Us

To initiate a return, refund, or exchange, please contact us at:
📧 [email protected]